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Welcome to our FAQ & Help Center. Below, you’ll find answers to common questions about our products, services, and processes. If you need additional assistance, feel free to contact us directly.
Q: How can I check product availability?
A: Availability is updated in real-time and can be verified with our sales team. Products in stock typically ship within 1 business day. For custom or out-of-stock items, lead times vary by product type and production schedule.
Q: How long does it take to fulfill custom orders?
A: Custom material orders usually require several weeks to complete, depending on specifications and quantities. Contact our team for a detailed timeline.
Q: How will I know if my order has been received?
A: You’ll receive a confirmation email with your order details after placing an order. If you don’t receive it, check your spam folder or contact customer support.
Q: How can I track my order?
A: For updates, please contact our customer service team with your order details. Tracking information will be provided once your order ships.
Q: What are your shipping options?
A: We offer UPS, FedEx, and freight shipping for large items. International shipping times vary based on destination and method, with most deliveries taking 7-15 business days.
Q: Who is responsible for customs and import duties?
A: Buyers are responsible for all import/export taxes, duties, and clearance fees. Consult local customs or your shipping carrier for specific costs.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), wire transfers, and letters of credit for large orders.
Q: Can I use a purchase order?
A: Purchase orders are accepted for customers with an established credit account. Please email your PO to elec@samaterials.com or sales@samaterials.com.
Q: Do you charge sales tax?
A: Sales tax applies to orders shipped to California addresses. For tax-exempt status, please provide a valid exemption certificate.
Q: Do you offer custom material solutions?
A: Yes, we specialize in customized materials tailored to your specifications. Provide details about your project’s requirements, including material type, quantities, and deadlines, and our team will work with you to deliver a solution.
Q: How do I start a customization project?
A: Contact our team via email or the online form with your specifications. We’ll review your needs and provide a detailed proposal.
Q: What technical support services do you provide?
A: Our team offers expert guidance on material selection, application optimization, and performance troubleshooting. Contact us for specific inquiries or scenario-based solutions.
Q: How can I confirm material compatibility?
A: All our materials meet industry standards. For specific equipment compatibility, consult our technical support team.
Q: How do I request a quote?
A: To request a quote:
Q: Can I get a discount for bulk orders?
A: Yes, bulk order discounts are available. Request a quote or contact our sales team for details.
Q: How long is a quote valid?
A: Quotes are valid for 15 days. After this period, pricing and availability may need to be updated.
Still have questions? Our team is here to help. Contact us via email, phone, or our online form for prompt assistance.
Email: elec@samaterials.com / sales@samaterials.com
Phone: +1 (949) 407-8904